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Frequently Asked Questions
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Your rates are so low! How can you do that? High volume with multiple vendors and low markup
are the key to keeping our prices low. Although the majority of
our customers are with Nobelcom,
we offer a couple different choices for price comparison shopping.
You can also shop with SpeedyPin
Prepaid Phone Cards, 1st
USA Phone Cards, or Phone Cards.com How do I know I will like your service? Nobelcom
in particular has a very high level of customer satisfaction. By
tracking our orders we have found that approximately 70% of our
customers are repeat buyers, which tells us they are happy with
the service they received. Some of our customers are corporate buyers
making multiple purchases for their businesses. Do my telephone calls travel through the Internet? No. All connections are phone-to-phone, routed through fiber-optic digital networks. Do I have to enter a pin number? Yes, with all prepaid phone cards there is a pin number to enter. But if you plan to use the card primarily from your home or office, you might want to consider our prepaid long distance plan from Nobel that you can use without a pin number. Who is the provider of these cards? EasyCall Cards is an independent agent for Nobelcom.com,
SpeedyPin.com,
1st USA Phone Cards, and Phone Cards.com Can these phone cards be used from anywhere in the United States? Yes. You can use your phone card from any touch-tone telephone. Keep in mind that some of our cards have extra charges for calls from Alaska, Hawaii, and Puerto Rico. Can these cards be used from countries outside the United States? Yes, some of our cards can be used from locations outside of the United States. When you search for rates select both the country that you are calling from and the country that you want to call to see if there is a card available for that particular call. How long will it take to get my pin number(s)? When you place your first order, you will immediately receive an e-mail with instructions on how to verify your order. You can either wait for a phone call from the vendor or call the vendor to confirm your order. Once the order is confirmed, your pin number(s) will be emailed to you. Subsequent orders will be emailed immediately after being placed with no need for telephone confirmation. Can I add more time to my phone card? No. Rechargeable cards pose a great risk of credit card fraud to both our customers and our vendors. For your safety, we provide cards in a variety of fixed denominations. You can return to our vendor sites at any time to purchase additional cards. If you must have a rechargeable, we recommend you look into the USATel prepaid phone card. Is there any extra fee when using these phone cards from a payphone or hotel room? Yes. Unfortunately some phone owners charge us up to 49 cents to use their phones, as required by the FCC. It will be automatically deducted from your card. Also, some hotels charge for toll-free calls. Can I make money by referring discount long distance services to my friends and family? Yes you can if you're willing to work to build your business. Please visit EasyCall.biz for more information. Do you sell anything other than prepaid phone cards? Yes, we do. We sell long distance, toll free numbers, post-billed phone cards, cellular phones, pagers, Internet access, web services, and more. Here are some of our other sites related to telecommunications and Internet services:
My question isn't here. How can I get in touch with a real person at EasyCall Cards? You can e-mail , your agent representative. Or call toll free 9:00 a.m. to 5:00 p.m. Pacific Time. 877-4-Easy-LD (877-432-7953). Once you have made a purchase you will be issued a 24 hour customer service number to call for questions on the particular card you bought. |
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